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Your Customer Bill of Rights

1. You have the Right to Exceptional Service
  • Old Missouri Bank employees will smile and use your name at least once during each visit.
  • We’ll provide you with our undivided attention, and offer you personalized service.
  • We will thank you for your business – after all, you’re the reason we’re here.
  • When calling the bank, your hold time (without employee contact) will be under 60 seconds.
2. You have the Right to Accuracy
  • You have the right to current and accurate information – for every account and every transaction conducted on your behalf.
3. You have the Right to Effective Communication
  • Inquiries made before 3:00 pm will receive a same-day response. Inquiries made after 3:00 pm will receive a response the following day.
  • You’ll be contacted within 30 days of account opening or loan closing to thank you, to confirm that the new account or loan is meeting your needs, and to answer any questions you may have.
  • During your loan process, you’ll be updated weekly by phone, in person, or by email on the status of your loan.
  • We will follow up with all customers at least once per quarter by phone, mail, in person, or by email.
4. You have the Right to Know Your Bank
  • You will be personally introduced to at least one other team member at Old Missouri Bank. This additional contact will be able to answer your questions if your primary contact isn’t available.
5. You have the Right to a Positive Experience
  • When you arrive in the lobby, you’ll be offered a beverage and a cookie.
  • Your wait to be helped by a lobby teller will be under five minutes.
  • We will ask your opinion after your account is opened and/or your loan is closed, and periodically thereafter. Tell us how we’re doing, and suggest ways we can serve you better!

If Old Missouri Bank does not deliver on any element of your Customer Bill of Rights, and you reference the Bill, we will give you $5.00!

Report a Customer Bill of Rights infraction, by completing a report and returning it to an Old Missouri Bank representative.

$5 Bill of Rights payment applies to client service delivered by Old Missouri Bank which is under the control of Old Missouri Bank. The guarantee excludes natural phenomenon such as utility blackouts, environmental disturbances, Internet disturbances, national emergencies, electronic malfunctions, and situations of which we have no control and are unable to provide service. Old Missouri Bank reserves the right to limit the number of incentive claims made, or to change, modify or terminate this guarantee at any time.

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Equal Housing Lender | Member FDIC | ©2010 Old Missouri Bank. All Rights Reserved.
Privacy Statement | Security Statement | US Patriot Act		  
Old Missouri Bank is participating in the FDIC’s Transaction Account Guarantee Program. Under that program, through December 31, 2010, all noninterest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC’s general deposit insurance rules.